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Frequently Asked Questions

Here are the most common questions asked regarding natural soy or palm candles.  Feel free to email us if you have any further questions. 

Frequenty Asked Questions

How long do Premium Soy Tea Lights burn?

Regarding burn time of our Premium Soy Tea Lights.  We make every effort to ensure that our tea lights burn at least 6 1/2 hours or more; we test on a regular basis.  The longest burning Premium Soy Tea Lights are unscented and colored ( 6 3/4 - 7 3/4 hours) due to the extra concentrated soy dye.  The next longest burning tea lights are unscented with no color added - natural white (6 1/2 - 7 hours).  Scented tea lights (colored or natural white) have the shortest burn time (6-6 1/2 hours) due to the fragrance oil which burns faster than the soy wax.  We have had 2 experiences where, according to the customer, the tea light flame is too low or the tea light only burned 5 hours.  In these cases, the customer was burning the tea lights while it was floating in water, sitting in sand or sitting directly on top of a metal surface.  Burning tea lights outdoors will also reduce the burn time of your candle.  Surrounding your tea light with insulating material will make the flame hotter, thus melt the wax faster.  For optimal burn times, you must burn your candle entirely in one sitting.  If you extinguish the flame and then relight it, you will not get the maximum burn time.

What are the benefits of a natural soy or palm wax candle?
  • Soy wax is made from soybeans grown in the US and is a renewable resource.
  • Palm wax is made from palm tree oil and is a renewable resource.
  • Soy & palm wax candles are clean burning; virtually soot free.  
  • Soy and palm wax candles burn cooler and slower than paraffin wax candles.
  • Soy and palm wax clean up with soap and water.

Why is my candle leaving wax on the sides of the container as it burns?

This generally occurs when the candle isn’t allowed to form a uniform pool of melted wax.  “Tunneling” may occur if the candle is lit and then extinguished before the pool of melted wax has formed.  Try to burn your candle a minimum of 2 hours to insure a sufficient wax pool is created.

Why do I occasionally see soot coming off my candle?

Check the wick length.  If the wick is longer than one quarter of an inch, it’s time to trim.  Do not attempt to trim the wick while the candle is lit.  Extinguish the flame, trim the wick and relight.  It is best to check and/or trim the wick to one quarter of an inch every time before you light your candle.  It is also important burn your candle away from any drafts.  Drafts can cause the flame to burn hotter, thus causing soot to appear.

Tea lights and votives do not require trimming.

Why did my candle leak to one side?

As you check the wick length, also be sure to check that the wick is standing straight.  If it leans to one side, the flame will melt the wax on one side of your candle and not the other.  It's best to straighten the wick while the flame is out however, I have straightened it with my candle quencher while the flame is burning.  This takes some practice to do so without extinguishing the wick but it can be done!

Why does my wick have this large black "glob" on it”?

“Mushrooming” is carbon build up and is normal for scented candles.  We use self-trimming 100% cotton wicks that help reduce the mushroom effect however, long burn-times can easily create a mushroom in any candle, especially if the wick isn't kept trimmed to one quarter of an inch.

Can I reuse the container after I have finished burning the candle?

Of course!  Soak the container in warm soapy water and wash as you would any other glass. If you have wax left in the container, prior to soaking it, you can melt the wax down by placing the container in an oven at 175 degrees until the remaining wax has melted. Do not place container in the microwave as the wick is secured to the glass container with a small metal tab.  Carefully remove the container from your oven; it will be hot!  Pour into a sturdy disposable cup or tin can – do not pour excess wax down your sink!  Once you have removed the excess wax, simply clean the container with warm soap and water. The wick is attached to the bottom of the glass with an adhesive that is easily removed with a pair of pliers or tweezers, leaving the container in perfect condition for any use you see fit.

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