How do I place an order?
Orders can be placed via our secure website any time - 24 x 7
Please note that we are a webstore and do not have a physical storefront that you can come and shop.
CREDIT CARDS: We gladly accept Visa, Mastercard, Discover and American Express through our site's secure shopping cart. For security reasons, credit card orders cannot be placed via email.
PAYPAL: We have now implemented PayPal as a form of payment.
Is my credit card information secure?
Country Light Candle Company makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users.
Country Light Candle Company does not have access to your credit card number if you place your order over the internet. Our Merchant Account stores your encrypted credit card number in their secure databases. If you have ordered before and you wish to re-order, you can email me and I can process your order for you. Your receipt confirmation will be emailed to you.
What are your shipping policies?
Country Light Candle Company requires 24-72 hours to process your order depending on whether we have to make, wrap & label candles. Please allow longer time during peak candle season (September - December). If an item is not in stock, you will be notified via email and given an estimate as to when to expect shipment. Partial orders are not shipped until the entire order is available. You will be given the option to cancel in the email.
Country Light Candle Company ships orders primarily via US Postal Service. Larger, heavier orders may ship UPS at our discretion. Please email or call us for an estimated delivery date before ordering if you have to have your items by a specific date. Returns made (at your expense) due to you receiving your order too late for your event will incur our 15% restocking fee.
FLAT RATE SHIPPING or FREE SHIPPING specials are USPS or UPS Services at our discretion.
All orders shipped to New York (NY) will be charged 8% sales tax.
INTERNATIONAL - International shipping service is via UPS CANADA Standard or US Postal Service. International customers are responsible any customs and/or brokerage taxes/fees before delivery will be made. Please email us at firstname.lastname@example.org if you have questions before placing your order.
• Please ensure shipping address is correct before completing your order. Include full address (apt #, bldg #, co. name, etc.). A $10 fee imposed by UPS related to address corrections will be charged back to the customer if UPS cannot deliver due to incorrect address.
• Express shipping service times apply when the order is shipped, not when the order is placed. We cannot always get your order out on the next business day so please plan accordingly.
• These services are subject to change at any time.
POSTAL INSURANCE - UPS and USPS offer free insurance on orders up to $100 and $50 respectively. If you receive damaged products, please contact us within 3 days of receipt of your order. We will coordinate with the shipping service to file a claim. Please provide your order number for faster response. You will receive a replacement or refund if the claim is approved by UPS. If the claim is approved by the US Postal Service, you will receive a refund only as USPS does not reimburse shipping costs as part of the claim. Please hold on to damaged merchandise for 5 business days in case inspection is required.